The Future of Work: Automation, Augmentation, and AI
Thursday, April 18, 2024
Technologies of the Digital Era, from big data analytics to citizen programming to AI, have a profound impact on work. Successfully applied, these technologies can replace human input (automation) or improve the productivity of humans (augmentation), both in business processes and organizational decision-making. As a result, economists predict that new jobs will emerge, existing jobs will change, and some jobs will fade away. This presentation will discuss the impact of emerging technologies on tasks, processes, and decisions and provide examples of AI applications in different domains, such as finance and education. We will offer recommendations and best practices for managing the skill requirements of the digital era and how organizations can build digital capabilities for incumbents and new hires alike. Our findings draw from a multi-year research project with over 100 global universities and corporations.