The term “elicitation” means to bring out or expose. The requirements of a project are often hidden and must be elicited so that they can be understood, analyzed, and validated by all stakeholders.

To act as a Business Analyst, the professional must be able to “dance with the stakeholders”, adjusting the rhythm based on the context and considering cultural, behavioral, and psychological factors.

This practical workshop applies concepts throw case studies that allow the student to apply the techniques during the course, thus increasing assimilation and memorization.

The instructor makes use of theatrical techniques of role-playing characters to simulate interview and meeting situations.

The participant is encouraged to take responsibility for identifying the “real” problems and opportunities and is enabled to do so using the right elicitation technique for each situation.

LEARNING OBJECTIVES

Encourage the Business Analyst to take responsibility for identifying the “real” problems and opportunities.

Conducting investigative elicitation techniques.

Experience and learn how to deal with communication problems with different profiles of respondents in case studies with characters played by the instructor.