Case Study: Business Architecture for Quick Transformation - Building Business Capability

Case Study: Business Architecture for Quick Transformation

Date:

Wednesday, June 11, 2025

Time:

9:40 am

Summary:

Jen and Meredith work for MERS of Michigan, a small organization that partners with those who serve Michigan communities to provide services that support a secure retirement. In line with the strategic objective to Make it Easy to work with MERS, and a relatively new “cloud first” position, Jen and Meredith are migrating their CRM system to the cloud and responding to staff feedback about their CRM system while applying business architecture principles. In this interactive presentation, Jen and Meredith will show you how are:

  • Architecting a slice of our business by narrowing our scope to value streams, capabilities, processes, and information supported by our CRM functionalities
  • Engaging business leaders, sponsors, and stakeholders as champions for business architecture by showing that we will migrate a CRM that better supports their business needs
  • “Right-sizing” business architecture principles to deliver results
  • Preparing to replicate our learnings to continue to build out our business architecture assets

LEARNING OBJECTIVES

  • Understand how to engage leadership in business architecture
  • Apply business architecture techniques for short-term results
  • Use system transformation as a catalyst for process change

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