Vikrant Saraswat
Role:
Vice President – Head of AI Consulting and Transformation
Company:
EXL
Bio:
Vikrant is a senior leader in EXL who leads AI Consulting practice focusing on Insurance companies. Vikrant leads efforts to translate
clients’ strategic requirements into EXL-enabled solutions, develop and execute strategies for key client portfolios to ensure growth
and profitability, facilitating solution delivery, and drive client satisfaction.
As an Insurance Consulting leader with over 25 years of experience, Vikrant brings deep expertise in developing consultative
solutions for business strategy, achieving operations excellence, and managing large scale transformation. Vikrant spent over 16
years as a management consultant with McKinsey & Co. and Deloitte Consulting, where he helped several C-level Insurance
executives develop solutions to their business challenges and helped them implement solutions at the intersection of process,
people and technology. Focusing on several top-30 global Insurance companies such as AIG, Liberty Mutual, QBE, Utica, and NY Life,
Vikrant led several large-scale transformation programs including strategy, process engineering, operating model design,
automation, organization design, data, AI and technology implementation.
Post Consulting, Vikrant spent 4 years as an Executive with Prudential and Chubb leading key strategic initiatives. At Prudential, he
was accountable for formulating digital strategy, building a business foundation to deliver differentiated customer experience, and
implementing operational models to a achieve sustainable cost performance. At Chubb, Vikrant led creation of Robotics & Machine
Learning CoE and led end-to-end process automation programs for deployment of AI bots for several Claims and Underwriting
processes.
Vikrant earned a MS in Finance from Carroll School of Management, Boston College and an MBA from FMS, Delhi University. He
also holds B.Tech in Electrical Engineering.