Danelkis Serra, CBAP - Building Business Capability

Danelkis Serra, CBAP


Chapter Operations Manager




Developing relationships, discovering solutions, and driving value are Danelkis’ main motivators.   

Danelkis has over 15 years of experience in a variety of industries from non-profits with the American Cancer Society to FinTech, and the Travel/Hospitality sector. She is a Certified Business Analysis Professional (CBAP) with a Bachelor’s Degree in hospitality management concentrating on event management.   

She will purposely ask many questions to gain an in depth understanding of the ‘why’ behind decisions and then shares that knowledge with others. Understanding the big picture and creating transparency leads to happier relationships and successful outcomes.  

Danelkis enjoys volunteering as a means of giving back to her community and has coordinated different mentoring programs. She recently volunteered as a Board leader with the IIBA South Florida Chapter and helped them navigate through the revitalization process.  In early 2018 she joined International Institute of Business Analysis (IIBA) as the Chapter Operations Manager, Regions & Chapters.

On the fun side, Danelkis seeks adventures from Scuba Diving to Sky Diving and anything in between. 

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