Measuring Business Processes is Key to an Effective Business Architecture - Building Business Capability

Measuring Business Processes is Key to an Effective Business Architecture

date:

Tuesday, November 12, 2019

Time:

1:30 pm

Room:

Regency Ballroom 1

Summary:

Measurement is key to understanding the actual and potential performance of business processes. In addition, measurement provides a critical link between process changes and the effects they have on customer experiences and business outcomes. This workshop introduces measurement as a discipline, then dives into common and unique process measures. Participants will learn how to evaluate and create new measures for their unique situations.

Learning Objectives:

  • Learn measures common to all processes
  • Learn how to evaluate and develop measures for special circumstances
  • Learn about measurement in general to avoid measuring the wrong thing

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