Measuring Business Processes is Key to an Effective Business Architecture
Tuesday, Nov 12, 2019
Measurement is key to understanding the actual and potential performance of business processes. In addition, measurement provides a critical link between process changes and the effects they have on customer experiences and business outcomes. This workshop introduces measurement as a discipline, then dives into common and unique process measures. Participants will learn how to evaluate and create new measures for their unique situations.
- Learn measures common to all processes
- Learn how to evaluate and develop measures for special circumstances
- Learn about measurement in general to avoid measuring the wrong thing