Measuring Business Processes is Key to an Effective Business Architecture
Tuesday, November 12, 2019
Regency Ballroom 1
Measurement is key to understanding the actual and potential performance of business processes. In addition, measurement provides a critical link between process changes and the effects they have on customer experiences and business outcomes. This workshop introduces measurement as a discipline, then dives into common and unique process measures. Participants will learn how to evaluate and create new measures for their unique situations.
- Learn measures common to all processes
- Learn how to evaluate and develop measures for special circumstances
- Learn about measurement in general to avoid measuring the wrong thing