In today’s volatile world, business analysts are relied on to help teams deliver solutions that create an excellent user experience and customer delight. In the pursuit of innovation, BAs cannot rest on their laurels; what is ‘wow’ today is passé tomorrow. We must remain curious – researching, investigating and exploring – continuously learning as we go.

But ingrained attitudes, cognitive bias and assumptions can impede creativity and learning. We may think we know ‘something’ and so fail to deeply explore ‘what else’. While we may have facts and figures, we must remain open to discovering new information.

In this session, we will explore tools and techniques to develop an exploratory mindset. You will learn how to be more mindful to enable you to be objective and approach your work from an impartial position. By loosening our perceptions, we are able to see things with more clarity and openness. This drives investigation to gain deeper insights to deliver better business value.