High Volume Manual Repetition: Bridging the Agile Gap - Building Business Capability

Speakers:

David Lutz

High Volume Manual Repetition: Bridging the Agile Gap

date:

Wednesday, October 21, 2020

Time:

3:10 pm

Summary:

Farmers Insurance is using process operationalization to modernize the management of complex repetitive processes. Agile methodology is conceptually a dynamic approach to iterative development, and is rooted in project management. As such it is fundamentally driven by defining requirements and validating deliverables, and is not focused on HOW the work is completed. In this session we will be discussing how Farmers is reimagining the management of multi-user processes, which are run thousands of times a year, with human created deliverables. Process operationalization software creates automated project management to ensure consistency, accountability, and remove many of the pain points related to how work is managed across teams.

Attendees will learn:

  • How BPMN is transitioning into live process management
  • Practical application of process operationalization to solve real problems
  • How Farmers has simultaneously improved performance and UX

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