Speakers:
Business Processes in a Digital and AI world
Date:
Tuesday, June 10, 2025
Time:
3:00 pm
Track:
Summary:
I hate to break it to you, but Business Processes are alive and well despite what some may be saying – ignore processes at your own risk. In the days of picky customers and their diminishing loyalty, we have to connect the dots to assure that everything works together to deliver on intentions and expectations. Our work (i.e. processes) must be traceable to our strategy so that our investments in change will be fruitful. In this lightning-fast session, Roger will highlight the critical aspects of processes and their role in holding everything else together to assure outcomes as we employ digitalized solutions enriched by innovative AI capabilities.
LEARNING OBJECTIVES
- Why processes still
- How digitalization and AI contribute to process design and performance
- The process for process 2.0
Speakers:
Business Rules in a Digital and AI World: The Invisible Hand Behind the Magic
Date:
Tuesday, June 10, 2025
Time:
3:15 pm
Track:
Summary:
Picking up from Roger’s talk, we’ll dive into why business rules are just as critical as processes — and why neither can thrive without the other, especially in today’s digital and AI-driven world. Processes organize the work, but rules drive the decisions, actions, and outcomes that make the work intelligent and agile. Together, they create real business value.
In this fast-paced session, Gladys Lam will show how properly defined and governed rules are essential to deliver on business intent, ensure compliance, and stay adaptable in a world of constant change. To bring it to life, we’ll explore a fun, state-of-the-art real-world case study that shows the power of blending processes, rules, and AI — with a surprise twist you won’t want to miss!
LEARNING OBJECTIVES
- Why business rules are the critical counterpart to processes in digital and AI transformation
- How rules bring transparency, agility, and resilience to processes
- A real-world case study that illustrates how it all comes together