Bio:

Susan is the Community Engagement Manager at IIBA. Before that, she was a business analysis professional with more than 20 years’ experience in finance, insurance and utilities industries working on both the Business and IT sides of organizations.  Susan speaks frequently on business analysis-adjacent topics such as career development, essential skills, and virtual communication. She writes about these topics (and more!) at TheVirtualBACoach.com.

Susan holds CBAP and AAC certifications as well as other business analysis and agile certifications.