When faced with aged, complex and siloed processes that need to be renewed and streamlined in order to pave the way for a new corporate vision and a technology platform implementation, how did Technical Safety BC approach the mammoth task across all its public facing processes?

In an organization that was bought together from a number of different agencies regulating different technologies such as Elevators, Gas, Boilers, Electrical Systems, Passenger Ropeways e.g chairlifts you can imagine the challenge that no two permits or enforcements followed the same processes. Couple this with aging IT systems that our processes had to twist to fit into, we had a lot of untangling and rethinking to do.

In this session we will openly share the approach we took starting with our strategy, building a process architecture, prioritizing our analysis and design efforts, redesigning our processes for the future and defining system capabilities to be acquired. We will share the successes and the challenges and how we pragmatically arrived at a sustainable set of patterns, practices and models to move us onto the implementation of our new platform and the renewal of our business.

Learning Objectives:

• The importance of language and terminology to gain understanding and buy in across diverse product types and functional areas
• The importance of project governance in creating and maintaining organizational change
• Gaining traction for organizational change by clarifying and sharing the value it will bring to your organization, clients and stakeholders