Lloyd Dugan - Building Business Capability

Lloyd Dugan

Role:

Chief Architect, CMS

Company:

Serco-NA

Bio:

Lloyd Dugan is Chief Architect on Serco-NA’s contract with the Center for Medicare & Medicaid Studies for back-office processing of eligibility for health care plans on the ACA’s federal exchange. He has supported a variety of clients for nearly 40 years. He is a widely recognized thought leader in the development and use of leading modeling languages, methodologies, and tools, covering from EA, SA, BA, and SOA, down through Business Process Management, Case Management, Decision Management, and Business Analysis. He specializes in the use of OMG languages for describing business processes and services, particularly BPMN, CMMN, DMN, and the Business Architecture Core Metamodel (BACM). (He represents the Business Architecture Guild on the BACM RTF). He is a frequent speaker on these topics at related conferences.

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