The Robotics Automation is very attractive to many organizations. Bots can directly affect the customer experience. It is a straightforward way of improving customer service and reducing manual, unattractive labor without a big investment in a new systems. But how to start? This presentation will walk you step by step through a Bot implementation. My company’s very successful journey into implementing robotics will be used as a case study. You will learn how to set up the criteria for vetting processes, how to calculate the ROI for each bot and how and when to prepare requirements for a bot. You will have the opportunity to try all of this for yourself.

Learning Objectives:

• How to select bot processes
• Calculating bot ROI
• Requirements taylored for the bot