True digital transformation is not a one-and-done acquisition of new technology. It’s about building the strategies and skillsets that enable an organization to continuously leverage technology for competitive advantage. However, many organizations are struggling to move beyond discrete technology projects to manage digital work enterprise-wide. And many process teams are trying to figure out their role in digital, including how they can incorporate new technologies for continuous improvement while using emergent technology to reinforce their strategic value.

In this session, participants will learn – Four challenges organizations face in framing digital work; Best practices for overcoming those challenges; Process’ role in the digital landscape; How successful process teams have applied best practices to their digital initiatives

Learning Objectives:

• Identifying the top challenges in integrating digital work
• Learning more about best practices for framing digital work
• Understanding process’ role in digital efforts