Speakers:
Does Your Data Tell a Story?
date:
Thursday, October 22, 2020
Time:
4:00 pm
Track:
Summary:
Watch as we use Capsifi’s digital business platform to create a Service Blueprint; a mashup of the customer journey map and value stream. Finally providing the big picture you need to deliver a story that enables your stakeholders to take action!
· Expose areas of dissatisfaction in the customer journey for targeted remediation
· Identify overlaps and redundancies between divisions to simplify operations
· Break silos to enable customer-facing departments to coordinate activities as they take the journey with the customers
Related sessions
Wednesday, June 29, 2022
Speakers:
Terry Roach