Does Your Data Tell a Story? - Building Business Capability


Kevin Costa

Does Your Data Tell a Story?


Thursday, October 22, 2020


4:00 pm


Watch as we use Capsifi’s digital business platform to create a Service Blueprint; a mashup of the customer journey map and value stream. Finally providing the big picture you need to deliver a story that enables your stakeholders to take action!

·       Expose areas of dissatisfaction in the customer journey for targeted remediation

·       Identify overlaps and redundancies between divisions to simplify operations

·       Break silos to enable customer-facing departments to coordinate activities as they take the journey with the customers

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