Does Your Data Tell a Story? - Building Business Capability

Speakers:

Kevin Costa

Does Your Data Tell a Story?

date:

Thursday, Oct 22, 2020

Time:

4:00 pm

Summary:

Watch as we use Capsifi’s digital business platform to create a Service Blueprint; a mashup of the customer journey map and value stream. Finally providing the big picture you need to deliver a story that enables your stakeholders to take action!

·       Expose areas of dissatisfaction in the customer journey for targeted remediation

·       Identify overlaps and redundancies between divisions to simplify operations

·       Break silos to enable customer-facing departments to coordinate activities as they take the journey with the customers

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