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Thursday, Oct 22, 2020
Watch as we use Capsifi’s digital business platform to create a Service Blueprint; a mashup of the customer journey map and value stream. Finally providing the big picture you need to deliver a story that enables your stakeholders to take action!
· Expose areas of dissatisfaction in the customer journey for targeted remediation
· Identify overlaps and redundancies between divisions to simplify operations
· Break silos to enable customer-facing departments to coordinate activities as they take the journey with the customers