As enterprises look for more automation opportunities, the focus is shifting from core business processes and decisions to the development of digital workers. This requires the Business Analyst to leverage a large palette of models and capabilities to support a detect – process – act – optimize pattern, for a wide array of use cases. These capabilities include complex event processing, AI, machine learning, robotic agents and process/task mining. This session reviews these building blocks and others, the type of models they involve, and how they are assembled to build digital worker skills on real-life examples. It also offers guidelines for what activities are suitable for digital workers versus what stays with humans.