Interviews * Session Previews

Communication for Collaboration

In an ever-changing landscape it is more important than ever to engage the organization by effectively leveraging collaboration. Sustainable growth and resilience rest on the ability to excel at bringing the business together and having cohesive and innovative approaches to problem solving and overcoming challenges. Being able to maximize overall performance and strategic alignment can be difficult due to traditional silo’s which are barriers to change. Communication styles combined with behavioral tendencies can make it difficult to break down these barriers. Julia will discuss communication strategies to bring the organization together to work towards a common vision, foster an open dialogue, and minimize resistance to change. It will also be discussed how individual behaviors change the impact and reception of communication strategies. The goal is to integrate business units by offering a clear view of what each level of the organization needs to effectively diminish silos.

LEARNING OBJECTIVES

• Participants will be able to identify gaps in communication, symptoms of organizational silo’s, and what break downs in communication look like.
• Participants will leave with actionable techniques to address these barriers to change.
• Participants will learn strategies to maintain a more collaborative organization that is cohesive, innovative, and geared towards reducing silo’s.

A Business Analyst’s Role in an AI-centric Company

Curious about the profound impact of AI on your world and its transformative role in the workplace? Business Analysts, this is an engaging session designed specifically for you! Join Rochelle as she delves into a fascinating real-life case study of an innovative AI solution developed by a forward-thinking startup. You’ll uncover the intricacies of AI implementation, exploring the various stages from conceptualization to execution, and discover how business analysts play a crucial role in ensuring successful outcomes at each step of the process.

In addition, Rochelle will discuss the evolving landscape of AI technologies and the unique opportunities they present for professionals in the field. You’ll learn about the essential skills that are in demand and how you can leverage your existing analytical abilities to seamlessly transition into the exciting realm of AI technology.

Don’t miss this invaluable opportunity to expand your knowledge, enhance your skill set, and stay ahead of the curve.

LEARNING OBJECTIVES

• Understand the landscape of developing AI solution within a start-up company
• Gain skills required to succeed as a Business Analyst in implementing an AI solution
• Discover transferable Business Analysis skills that is essential to AI solution delivery

Pulse Check: A Lean Approach to Process Optimization

In today’s fast-paced business environment, companies face increasing pressure to optimize operations, reduce waste, and enhance customer satisfaction. This Lean Business Challenge is an immersive, hands-on workshop designed to equip participants with practical skills in applying Lean principles to re-engineer business processes. Using a dynamic and interactive format, participants will be tasked with transforming a fictional operation into a model of excellence.

Participants will navigate through various scenarios, identifying and eliminating different types of waste, optimizing key processes, and ensuring that improvements are sustained. This session will not only provide a thorough understanding of Lean tools and techniques but will also emphasize the importance of continuous improvement and standardization in maintaining operational excellence. This session offers a comprehensive view of how different components of a business interact and affect overall performance.

LEARNING OBJECTIVES

Participants will…

• learn to identify process waste
• learn how making small improvements can impact customer satisfaction, business operations, and process optimization
• will experience using these techniques in a fun, hands-on, and interactive demonstration

Art of communication learnt from Ninja

Ninja（忍者）is originated in the feudal era in Japan as practitioners of a martial art, often employed for espionage.

Ninjas applied various communication techniques to fulfill their duties, such as,

• Gain a trust of others
• Compliment others, making them feel good.
• Pretend to be ignorant or fool
• Be a good listener
• Read non-verbal communication
• Knowing the opponent

This presentation demonstrates how we can apply Ninja’s techniques to various business scenarios when dealing with stakeholders, such as,

• How to get not so supportive stakeholders engaged in the business initiatives.
• How to collect information or requirements from resisting stakeholders.
• How to deal with a difficult customer. How to read stakeholder’s mind by observing non-verbal communication.

Ninja time is long past. However, most of the techniques are based on human psychology, thus, can be applied to business scenes regardless of time and place.

LEARNING OBJECTIVES

• Effective communication techniques to be applied as a Business Analyst
• Strategies for engaging stakeholders through effective communication
• Managing people in various business scenarios