Priyanka Agrawal, MSc, CBAP©, is a senior business analyst and management consultant with over 20 years of consulting and industry experience. Priyanka has a proven track record of aligning IT solutions with business needs, promoting change through strategic initiatives and managing business process improvements while successfully leading projects. She is the course content designer, instructor and author of a core BA course within the certificate program at Simon Fraser University and University of Manitoba. She is a published author, advisor and recurring speaker at IIBA Vancouver Chapter and at PM BA World Vancouver. She was previously on the Board at IIBA Vancouver Chapter. She has achieved certifications in the following areas: Information Technology Infrastructure Library (ITIL©), Cyber Security Analysis and Agile Analysis certification from the International Institute of Business Analysis (IIBA-AAC©) and a change management certification from Prosci.