Bio:

Lourdes Gonzalez, Principal Advisor at Lulu Process Design Group, leverages her 30-year expertise in BPM to guide organizations on their journey towards operational excellence. Lulu Process Design Group, a consultancy specializing in next-generation process architecture and change management, empowers clients to achieve lasting improvements.

Lourdes seamlessly integrates business strategy, process architecture, people, technology, and company culture to create sustainable business value. She leverages her deep expertise in process improvement methodologies, such as Lean Six Sigma and Baldrige frameworks, and her knowledge in generative AI to design and implement streamlined processes that drive significant organizational value.

Her extensive experience spans multiple sectors, including Service, Healthcare, Manufacturing, Construction, Consumer Products, Technology, and Education. This diverse expertise has enabled organizations to achieve process excellence and operational efficiency.