Bio:

Holly Lyke-Ho-Gland is a principal research lead at APQC, with over ten years of business research and consulting experience. Her focus has predominantly been on best practices in business processes, change management, corporate strategy, and R&D. In her role as principal research leas for process and performance management at APQC, she is responsible for conducting and publishing research on process management , continuous improvement, benchmarking, strategic planning, and organizational performance management.