Why is Knowledge Capability Crucial to a Company's Success?​ - Building Business Capability


Judy Alter

Why is Knowledge Capability Crucial to a Company's Success?​


Friday, May 12, 2023


8:00 am


An organization is effective at creating value based on its knowledge capabilities. Knowledge capabilities are a total of the knowledge assets and knowledge capacities. The knowledge processes are dynamic, and the capabilities must also be dynamic. The knowledge capabilities must change as the company reorganizes. The five knowledge capabilities are expertise and lessons learned, policies and procedures, data, and knowledge documents. Knowledge capabilities are necessary for high-performing teams. I have examples of how my company didn’t update its knowledge databases as things changed. Knowledge assets can be measured and improved to identify performance measures to address the root causes of issues.

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