Business excellence approaches such as the Baldrige Excellence Framework and the EFQM Model guides organizations to improve and sustain performance. They are best-in-class system-thinking models. As a management philosophy, business process management (BPM) aims to achieve the same outcomes. Are they in conflict? Does the Criteria guide you on the “HOWs”? Does an organization need to choose between them? No, no and no!

This presentation shows why both approaches mutually support each other, and how leveraging the criteria questions in the Baldrige Excellence Framework will help Architects design-in sustainable performance excellence.