Unlocking the Best Practices of Customer Experience Management
Wednesday, Nov 13, 2019
Great Hall 4 & 5
The importance of formally managing your customer experience has never been greater in today’s ultra-competitive markets. Organizations closest to their customers are growing fast, while their competitors are being left behind.
The solution is to super-charge your customer experience in ways that unlocks customer, financial and employee engagement.
In our keynote session, you’ll explore:
- The 8 best practices that produce the fastest financial and quantitative customer results.
- How to unleash the untapped power of your workforce
- How technology can both help and trap customer teams and leaders
- How rapid touchpoint re-design can improve experience quickly and produce substantial cost reductions
- How to use clearer customer metrics to stay aligned and productive