BAs plan our stakeholder engagement approach carefully to maintain effective working relationships with our stakeholders. While there are many tools and techniques to perform stakeholder analysis, we need to analyse the mindset of our stakeholders – a deeper level of analysis – to understand how they will react in various situations, and how we may best respond to them.

We must also be willing to look within ourselves to understand how our behaviour, words and actions may be perceived to identify how to build rapport while avoiding conflict and misunderstanding. This is where mindfulness is needed.

This session will explore the ‘Stakeholder Engagement Canvas’, a new tool that helps us perform a more mindful and insightful level of stakeholder analysis. The canvas allows us to examine the stakeholder’s needs and attitudes in depth to enable us to better plan and monitor the engagement process, along with how we can be more mindful working with them.

Learning Objectives:

Learning Objective 1 *

• Why mindfulness matters when engaging stakeholders
• Some simple mindfulness techniques to enhance communications

Learning Objective 2 *

• How to use the stakeholder engagement canvas to plan, monitor and review stakeholder engagement

Learning Objective 3 *

• How mindfulness helps build rapport and trust with stakeholders