Asking targeted and probing questions and then actively listening to the answers are top key business analyst skills. During this session, we will review the power we have in questions and the reward we get in the answers. First, understanding the difference in the categories of questions available to us and how each results in different information in responses. Next, we evaluate the different ways we listen, with active listening and other techniques, to continue delving further or begin anew. Together we will practice several techniques and analyze how each benefits our work differently.