When we distill the value stream and its stages down to the corresponding business processes, we are often faced with multiple, overly complex, overlapping process maps that in themselves don’t provide a clear holistic view. When working with stakeholders and solution architects it is further challenging to find the “happy path”. Dynamic rules-based routing provides an alternative method to visualize workflow that is event and state-based, in an easy-to-understand manner. This session will trace the execution of a transformation initiative from strategy development through impact analysis, target state architecture visualization, initiative definition, design solutions, and to the implementation of a dynamic rules-based workflow to deliver straight-through processing and an improved customer experience. All the while showcasing the inputs that support the creation of the routing map and the disciplines and deliverables it helps enable.