Customer Journeys and Architecture with Limited Resources - Building Business Capability

Customer Journeys and Architecture with Limited Resources

date:

Thursday, November 14, 2019

Time:

2:15 pm

Room:

Atlantic Ballroom 3

Summary:

Delivering better Customer-journeys and Architecture with limited resources – how do we do it?

The municipalities in Denmark have been introduced to new Danish regulations and expectations and must therefore rethink and rebuild their business architecture.

The municipalities don’t have the resources to just go out and hire a vast number of architects for the challenge. The solution is to educate, the already invested employees at the municipalities, in business design and architecture. The goal is to teach the staff of Danish municipalities to understand and change their old organisation into a new agile organisation to meet the new demands.

Klaus is leading the effort to accomplish this across Denmark.

Learning Objectives:

  • How to do architecture with limited resources
  • How to change an old organisation into a new agile organisation
  • How to Deliver better Customer-journeys

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