While customer-centricity isn’t new, it’s increasingly used in the context of customer experience, corporate customer culture, digital marketing transformation, a customer-oriented business approach, and the customer life cycle. However, often we talk about customer-centricity without really knowing what we mean. Join us for to learn 10 techniques that drive up customer satisfaction and increase business value at the same time!

Learning Objectives:

• What is Customer Centricity?
• Techniques to Build Customer-Centricity
• How to Identify Customer Value