BAs tend to be natural communicators, but we’ve probably all experienced situations where stakeholders just don’t seem to listen.  Meetings are held, decisions are made, but a week later the same issues are raised yet again.  Why is this? Is it possible that sometimes we don’t make enough of an impact?

Communication, engagement and influence are key antidotes to this problem. In this practical presentation you’ll hear:

• How the trio of communication, engagement and influence are crucial
• The importance of understanding people, perspectives and outcomes
• How communicating facts alone isn’t enough: It’s all about the story…
• How engagement starts by being engaging

You’ll pick up a range of techniques and approaches that you can put straight into use.