Nedbank will share their case study in maturing their award winning Business Analysis COE and the role metrics have played in shaping value delivery and continuous improvement.

We will discuss the critical components and steps to establish a COE. We will equip audience members to focus and align resources and expertise around a specific discipline and capability to accomplish a well-formed and executed COE. When applying the leaning, the audience can expect to provide best practices, leadership, research, training, effective metrics and support to their specific disciplines. Establishing a COE will lead to increased efficiency within the organization, drive innovation and continuous improvement, and creating consistent experiences that would delight their customers. We will share our COE blueprint and how it was used to create the Product Owner COE so that delegates can apply these learnings to establish or improve a COE in any domain and for any discipline.