10:00am - 10:20am Understanding the link between Process, Business Continuity, & Customer Experience
Thursday, October 22, 2020
The world has certainly seen its share of “transformation” this year. Businesses struggled to adjust and realign internal resources while at the same time trying to keep up with customer expectations. However, those that took a process centric approach to understanding their business were better prepared to handle the disruption and identify possible areas of improvement quicker.