Bio:

Susan is a product management professional with more than 20 years’ experience in the finance, insurance and utilities industries working on both the Business and IT sides of technology as a business analyst, business architect and product owner. Her focus these days is on business analysis leadership and incorporating agile practices into the work of BAs. Susan writes on these topics at TheVirtualBACoach.com.

She’s a PMI certified Professional in Business Analysis (PBA) and Agile Practitioner (ACP), holds an IIBA Agile Analysis Certificate and is a certified Scrum Master (PSM I).