Bio:

Business leader with an expertise in building effective teams. Led multiple operational teams in medical claims, client advocacy, and account installation. Directed and expanded production support organization that provided 24×7 service to multiple businesses and developed new model. Performed several business improvements collaborating with cross functional stakeholders. Led large scale migration project including building a claim router, mass ID card distribution, and developing playbook for staging migration waves for all U.S. regions and international members. Presented at various international conferences. Currently lead an Enterprise Strategic Planning and Business Architecture team.