Understand key strategies to keep your team thriving through digital disruption, course correction, accelerated growth, or mountains of data. Dive into team dynamics and how they relate to each person and situation. Within purposeful operational excellence, the business processes become better as the humans are on point and target. David Childs will share stories and lessons which have transformed teams and organizations by capitalizing on their most valuable assets.
To take your organization and team to the next level it is critical to identify both common values and culture as they are the keys to organizational excellence. These insights will help you understand and lead your team at the highest levels of productivity.
Habits with personal and systemic value systems are always at play in any organization. Learn how to identify and work with these invisible forces which affect every decision an organization makes. David will share our proven approach and the thinking behind it, the principles of alignment and the rules of engagement.
Learning Objectives:
- Understand how to extract and evaluate tacit knowledge
- Learn how to align through discussion and objectivity
- Identify the hidden living values that guide your organization
- How to achieve buy-in within your team adjacent silos
- Tools to discover your organization’s true value
As part of our business process architecture transformation at Idaho National Laboratory, we are building diverse and inclusive teams that apply a six-step methodology to achieve process simplification and integration. Through this process, we deconstruct our current state, analyze the individual elements, and then reconstruct optimized and integrated processes. We lead users through discovery workshops, determine the roles necessary, apply systems thinking to understand interfaces in integration, incorporate data analytics in process optimization, apply human performance tools during validation, and disposition existing content while finalizing deliverables.
Learning Objectives:
- The importance of diverse and inclusive teams for transformation initiatives
- Elements of our six-step methodology to achieve process simplification and integration
- Use of data analytics to understand current state and drive optimization
- The importance of consistent roles, responsibilities, accountabilities, and authorities in process development
Within de Volksbank, a Dutch retail bank, process oriented management has been introduced by means of a BPM initiative: a combination of agile work methods, intensive process and risk management workshop. All the bank’s processes are redesigned, process ownership implemented and continuous improvement realized.
Realization took place by a combination of process design, change management and process monitoring. The process maturity grows from level 1 to 3 (on a 5 point scale). Process optimization approach like lean and process mining are implemented within the bank, and will be shown.
Value streams are defined and managed both from a customer orientation (service guarantees) and stakeholder orientation (performance guarantees). Customer journeys, customer effort scores are the basis for design and performance enhancements. Innovation such as robotics and process mining support realization of both customer and stakeholder targets.
The approach, results, dashboards, etc. will be presented. And also some practical examples and lessons learned will be shown.
In summary:
• Customer orientation: voice of the customer as starting point for process performance.
• Practical approach of value stream management
• Examples of methods, techniques and tools, e.g. robotics and process mining
Learning Objectives:
- Show practical results based on sound concept
- Technology is a precondition, not a goal
- Success factor is mix of design, change management and monitoring
The need for speed (of delivery) can make it hard for Business Architecture to gain traction during the strategy-to-execution life-cycle. This barrier can be especially compounded in an agile work environment where strategy and in-flight work are continuously flexing.
Applying a Marketing approach to Business Architecture communication can create the traction needed to insert architectural value. Enhanced integration in the strategy-to-execution life-cycle will facilitate an iterative approach to agile Business Architecture.
A real-life case study will be presented to demonstrate the value of these creative techniques.
Learning Objectives:
- How to market your Business Architecture practice to the business
- How to incorporate agile ways of working into your Business Architecture practice
- Effective Business Architecture artifacts for senior leadership
- A USAA case study using Business Architecture
There are lots of data analytics tools available, but most come with two significant costs: the cost of a license and the cost to obtain the required skills to use the software. But what if you could create dashboards and data visualizations with software you already use every week? What if your dashboards could show data in the context of diagrams that you already provide to your colleagues and customers? You may be surprised to learn that Visio could be the answer to your business and operational intelligence requirements. You can layer data visualizations on top of process maps, organization charts, floor plans… the same diagram that you already use to communicate vital information.
Learning Objectives:
- Leverage software and knowledge you already have
- Build BI dashboards in as little as 10 minutes
- Visualize process metrics and KPIs in the context of a process map
- Reflect important employee performance data on an org chart
The words “Innovation” and “Creativity” seem so elusive, vague, and outright intimidating at times. This session is one that will focus on the case study of how a small team navigated through the complexity, ambiguity and indefinite land of innovation. By sparking the creative mindset to build guiding principles, a backlog of tangible actions, a marketing and communication plan, and a trail of failures, we were able to modernize a very traditional company.
Every person has what it takes to innovate, but those skills need to be sparked and cultivated using a few of the techniques shared in the workshop. Providing structure learned from the case study around backlogging items to innovate, bringing others along on the journey and getting intimate with failure will leave you reaching for the stars!
Learning Objectives:
- Review the top 3 Creative Attitudes with concrete examples of how to cultivate them in the corporate workplace
- Walk through how Capital Group built an Innovation Backlog through all of the challenges of a large corporation
- Provide tips and tricks for marketing innovations to people who are not open to the new and different
- Deep Dive on the Resume of Failures- How Mistakes can be the Key to Success with examples from the CG Innovation Team
We are working in a constrained environment – limited time, money and resources with a growing book of work and a full change agenda. We need to work smarter and faster to execute on our strategic plans, but how?
By applying a little creativity, and using the Scaled Agile Framework as our inspiration, we designed and implemented a new way of prioritising, planning, and executing the strategic objectives of our business area. We challenged the traditional (and somewhat conservative) mindset of the bank, and introduced a methodology that encourages transparency, engagement, improved quality and better alignment with strategic ambitions.
Learn how our BA team introduced a new way of working to the treasury and reporting function of one of Northern Europe’s largest banks, and along the way how we redefined the role business analysts can play in delivering change.
Learning Objectives:
- How to apply agile ways of working to strategic prioritisation
- How to close the gap between strategy and execution
- Reshaping the role of BAs in delivering on strategic goals