Digital business automation is a transformational journey for the enterprise: you should start small, but you must think big to reap all the benefits and synergies of the different capabilities such as business process, decisions, content management, or RPA. In this presentation, we show how a Design Thinking approach can help you get the most value from your first business automation project and later grow from project to program. You will learn about the key design thinking techniques and how to orchestrate them to foster innovation, elicit what is valuable to your enterprise, vet what is doable through business automation, and plan for building a series of minimum viable product.

Learning Objectives:

• Essential and practical design thinking techniques for rapid project
• How design thinking can expand the concept of business value beyond process efficiency
• How business can drive growth of digital business automation adoption