The term “elicitation” means to bring out, or expose. The requirements of a project are often hidden and must be elicited to be understood, analyzed, and validated by the stakeholders.

To act as a Business Analyst, the professional must be able to obtain this information from different elicitation techniques. Many of those will involve a complexity of communication and consideration of cultural, behavioral, and psychological factors.

This practical workshop applies the techniques of Stakeholder Analysis and Interviews for a study case of improvement in recyclable waste collection in the city of São Paulo. Attendees assume the role of a company hired by the city hall to investigate the context, understand the expected outcomes, and map the requirements for a successful project. The instructor makes use of theatrical techniques of role-playing characters to simulate interview and meeting situations.

LEARNING OBJECTIVES

• Conduct investigative elicitation techniques.
• Understand effective communication as an essential competence for elicitation.
• Experience and overcome communication problems with different interviewees’ profiles in case studies with characters played by the instructor.