Interviewing is a key technique to elicit information from stakeholders on projects. Whether a single stakeholder or a group, knowing how to conduct a professional interview will get us the information and data we need to create requirements, develop processes, and do our other work. The more our stakeholders can trust in our skills, the more information they will contribute. We all know of excellent interviewers, but how do we do it ourselves? What kinds of questions do we ask and when, and for which stakeholder and scenario? Are there some question types that are better used with individuals than with groups? At the same time, how do we document responses accurately and efficiently? Learn the answers from Pamela Paterson, an IT business analyst and best-selling author.

LEARNING OBJECTIVES

• Master the principles of effective stakeholder interviewing
• Differentiate between question types for different scenarios
• Recognize common challenges in stakeholder interviews and how to overcome them