I hate to break it to you, but Business Processes are alive and well despite what some may be saying – ignore processes at your own risk. In the days of picky customers and their diminishing loyalty, we have to connect the dots to assure that everything works together to deliver on intentions and expectations. Our work (i.e. processes) must be traceable to our strategy so that our investments in change will be fruitful. In this lightning-fast session, Roger will highlight the critical aspects of processes and their role in holding everything else together to assure outcomes as we employ digitalized solutions enriched by innovative AI capabilities.

LEARNING OBJECTIVES

• Why processes still
• How digitalization and AI contribute to process design and performance
• The process for process 2.0