Come board Southwest Airlines on a flight to see their BPM journey. Hear how the state of BPM evolved the past six years from simply “documenting processes” to becoming strategic process partners across their business and technology organizations.  See how the BPM capabilities at Southwest Airlines continue to expand in scope and scale, what has driven the increased interest and collaboration with various business areas, and what makes a successful BPM team.  You will also see how to evolve your BPM capabilities and apply them to small process improvement projects or large scale transformational initiatives.